Falco Discount Printing
8024 Meadowlark Lane
Port St. Lucie, FL 34952
(772) 237-5156 (Direct)
(772) 237-5481 (Fax)
(877) 774-6801 (Toll-Free)
Always High Quality, Low Cost Printing!
Our Prices Just Can Not Be Beat!
2010/11/12 #1 ASAP Distributor
We Print Everything Except Money!
Full Service Printing + 40 Years Experience!
Fast 2 Week Delivery!
Rush Service Available! 7/24/365
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Frequently Asked Questions
Disclaimers: We are not liable for out of stock merchandise. All shipment costs are only estimates and are used to guarantee in hands delivery - you might have to pay a rush charge. Our website host and management takes no responsibility for pricing, errors, ommissions and the like.
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- How do I place an order?
You would have to email or phone us. We do not offer on-line ordering due to the number of products, colors, imprint sizes, etc. Upon receipt of your approved artwork, and once we have your shipping zip code, we would then figure your UPS shipping charge.
- How do I pay for an order?
We accept all major credit cards. Before processing the order we would need you to call and give us your credit card information. Another option would be for you to send a check with your order. If you choose to send a check, this will delay the processing of your order for at least a week.
- How long does production take?
As a general rule of thumb, 2 weeks, sometimes less, the usual amount of time is 7 to 8 working days. Now you also have to factor in the shipping time.
- What if I need my order in a rush?
Rush service is available – however, the cost of product would increase about 30%. Rush service is usually 2-3 days.
We also offer 24 hour rush service on certain products at a slightly higher cost. Call for rush service details.
- What about delivery?
Delivery is normally by UPS Ground service. If you need overnite, 2nd day or 3 day service, this is also available. But of course at a higher cost to you.
- Is it possible for us to use our own UPS Shipping Number?
Certainly, with the exception of matchbooks. There are additional charges for shipping under different carriers when they would have to come in to pick up your package. Our main shipper is UPS.
- What do you mean by Camera Ready Art?
This means that we can photo from your artwork (burn a plate) and proceed with the job. We always ask that you email and fax a hard copy of your artwork so that we can make sure we match everything up perfectly. The format we require is Adobe Illustrator or something similar in format or Mac. Also pdf’s are acceptable especially with one color imprint. Try to avoid using jpeg.
- What if I can’t format my design?
We use “Knight Type”, which is an independent design/typesetter. They specialize in formatting, set-ups and design. They are very reasonably priced and can be reached at their email address email@example.com.
- What if I need a re-order?
All you have to do is give us a call and let us know when the last order was filled and we can process this immediately with your credit card. However, if you decide to send a check it will delay the process by a week.
- What if I have 2 products – Can I use the same logo?
Yes, but you would have to submit the logo in different sizes since the products would be run on different machines. Also there would be 2 set up charges due to the fact that they are two different items.
- What if I need a product for a particular event?
Usually, if it is around 2 weeks from the placing of the order, we can generally meet your deadline, depending on the shipping time. We always try our best to meet your deadlines if possible.
- Do you keep credit card information on file?
No we do not. You would need to re-submit the information verbally on the phone with each order.
THE ADVERTISING ASSOCIATION FOR PRINTERS.
WE HAVE BEEN MEMBERS SINCE 1978 OF
ADVERTISING SPECIALTY ASSOCIATION FOR PRINTERS.
If You Cannot Find A Particular Product - Call Or Email Us
FAX: (772) 237-5481 TOLL-FREE (877) 774-6801 Fast Reliable Service!